(147a) Learning From Incidents with a Multigenerational Workforce

Incidents, whether minor or catastrophic, occur across all industries and job roles. Each incident provides valuable insights, from preparation and prevention to assessment and analysis, ultimately leading to implementation and sustainable improvements.

Your team may consist of Baby Boomers, Gen X, Millennials (Gen Y), and Gen Z, and a one-size-fits-all approach to educating your employees and communicating lessons learned won’t work. Additionally, we will explore strategies for preserving "Corporate Memory" amid high levels of turnover due to retirements and employees leaving for new opportunities.

In this presentation, we'll delve into key lessons and best practices that you can apply immediately, regardless of your career stage, industry, or position within your organization. The information I'll share will include practical examples and references to help you on your journey to building a safer, more effective, and resilient organization. Key topics covered will include: Incident Response Strategies: Cross-Generational Training Techniques: Corporate Memory Retention: Continuous Improvement.

By the end of this presentation, you'll have actionable insights and resources to foster a culture of safety and continuous improvement in your organization.