(24c) Process Safety Interventions for Developing Behaviourial Competencies

Developing behavioural competencies is a critical task in building process safety culture. Cholamandalam MS Risk Services has been working extensively on the safety culture transformation projects. Over a period of time, the behaviourial competencies identified are as follows - accountability, empowering people, collaboration, influencing skills, personal resourcing, systems thinking, problem solving, resource prioritization, execution excellence, risk perception, attention to detail, communication skills, resilience, demonstrate integrity, conflict resolution, innovation, decision making, strategic thinking, critical thinking, learning agility, feedback receptivity, adaptability/flexibility.

It has been observed that there is no one stop solution for developing behavioural competencies. Also, the increment in behavioural competencies is intangible. To develop behaviourial competencies, Chola MS Risk Services has designed process safety interventions. Few of the process safety interventions for various target groups.

Leadership Team

• Safety value creation,
• create sense of urgency through alignment workshop,
• Leadership Coaching, and
• Leader board

Middle Management Team:

• Group coaching for middle management,
• Capability building for Key role holders,
• Barrier Management

Front Line Supervisors

• Nudges,
• Risk incentives
• Choice architecture
• Creation of role models
• Tagging risk zones
• Positive Reinforcement

Contractor Work force

• Experiential Learning I.e. Gamification, Campaigns
• Consequence management,
• Visual prompts,
• Feedback loops,
• Street play,
• Shadowing,

These process safety interventions are suggested based on the intended behaviours requiring improvement on Personal commitment, Owning Responsibility for Safety, Employee participation and safety communication.

This paper is in continuation for paper – ‘Establishing Process Safety Culture Framework and Developing Behavioural Competency’ presented at 2024 Spring Meeting and 20th Global Congress on Process Safety. It is intended to detail the process safety interventions along with case studies. For each of the intervention, expected behavioural outcomes, a brief methodology or framework, implementation steps, resources required, and metrics.