2025 Spring Meeting and 21st Global Congress on Process Safety

(72c) Modernizing Industrial Operations: The Impact of Digital Tools on Frontline Efficiency

Authors

Udit Gupta, Siemens
How can frontline workers fully leverage Industry 4.0 technologies to enhance productivity and safety? Despite significant advancements in digitalization, many technicians still rely on traditional methods such as binders and printed documents. This reliance leads to time-consuming searches, data validation issues, and the loss of valuable institutional knowledge when key employees leave. Modern tools like tablets, smartphones, and augmented reality (AR) glasses offer solutions to these challenges, though their implementation and deployment can present their own challenges.

Field workers require solutions that enable seamless communication and collaboration within their teams. Access to real-time data, work instructions, and equipment documentation through user-friendly mobile interfaces is crucial. This digital access streamlines workflows, reduces manual paperwork, and minimizes the risk of errors. Workers can quickly and accurately document issues, capture photos, and record measurements on-site. These reports can be instantly shared with relevant team members, ensuring prompt action and minimizing downtime.

Real-time collaboration and communication are essential for providing guidance and solving problems as they arise. Integration with third-party solutions such as Enterprise Resource Planning (ERP), Computer-Aided Engineering (CAE), Document Management Systems (DMS), and Distributed Control Systems (DCS) ensures data synchronization and access to the most up-to-date information. This integration enhances data integrity, streamlines workflows, and supports better decision-making throughout the organization.

Digital tools can consolidate data from various systems, modernizing industrial operations. By providing a comprehensive view of relevant data, such tools boost productivity, accuracy, and safety in the workplace. This presentation invites attendees to explore the transformative impact of having all plant information readily available in a digital system tailored to individual needs. It also examines the potential applications of this technology in various service and maintenance contexts, highlighting how such technologies can revolutionize field operations.

Join us to discover how digital systems for the “Mobile Worker” can revolutionize service and maintenance operations, making critical information accessible and enhancing team collaboration. Embrace the future of industrial operations with seamless digital integration, and empower your frontline workers to achieve greater efficiency and safety.